Customer comes first
Our objective is to place the customer first in every aspect of our organisation, an objective we support by constantly reviewing and updating our processes. We endeavour to offer products and services that meet the highest standards of quality and reliability. By acting as a partner from the very beginning we aim to satisfy our customers’ requirements and expectations.
Top business processes
RMIG identifies and controls its business processes. Our drive for total quality throughout the business is vital to the future growth, development and success of the company. Our complete business focus on quality is based on the belief that we can only provide continuous satisfaction of our customers’ needs through effective operational systems implemented in a consistent manner, reflecting the needs of both the customer and the business.
RMIG establishes strategies and measurable objectives which are shared through the whole organization. Every level in the organization is involved and motivated in the achievement of the objectives, which are reviewed annually together with the relevant Key Performance Indicators (KPIs).
In order to maintain and continuously improve the standard, RMIG has introduced a unified Quality Management System (QMS) following the EN ISO 9001:2008 standard.
The QMS is identified as a strategic tool to comply with our business vision, values and policies.
RMIG Quality Policy
The objective of RMIG’s quality policy is to ensure a uniform quality policy and continuous improvements whenever possible. We will identify and meet our customers’ needs, aim to surpass their expectations and become a business partner through our professionalism, knowledge and experience.